IT Support Assistant

Key Responsibilities:

• Provide first-level technical support to end-users, assisting with hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems with desktops, laptops, printers, and other peripherals.
• Install, configure, and maintain software applications and operating systems to ensure optimal performance.
• Assist with setting up user accounts, managing permissions, and maintaining security protocols.
• Conduct basic network troubleshooting, including diagnosing connectivity issues and configuring network devices.
• Perform routine maintenance and updates on IT equipment and software to ensure proper functionality.
• Document support requests and solutions in the IT ticketing system, ensuring accurate records and follow-up.
• Assist with IT asset management, including tracking and inventorying hardware and software licenses.
• Collaborate with the IT team to identify and implement process improvements for IT support operations.
• Follow all company policies and procedures regarding IT security, data protection, and compliance.

Requirements:

• High school diploma or equivalent.
• Basic knowledge of computer hardware, software, and network systems.
• Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Proficiency in Microsoft Office Suite and basic IT software applications.