Customer Service Officer

Responsibilities:

• Answer customer inquiries via phone, email, or in person in a timely and professional manner.
• Provide detailed information about products, services, and policies.
• Resolve customer complaints and issues, escalating when necessary to ensure customer satisfaction.
• Maintain accurate and detailed records of customer interactions and transactions.
• Follow up with customers to ensure their needs are met and they are satisfied with the service provided.
• Collaborate with other departments to ensure smooth operations and customer satisfaction.
• Assist in developing and implementing customer service policies and procedures.

Requirements:

• High school diploma or equivalent.
• Previous experience in a customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to handle difficult customers with patience and professionalism.
• Strong problem-solving skills and attention to detail.
• Proficiency in using customer service software and Microsoft Office Suite.