- May 18, 2024
- Posted by: admin
- Categories:
No Comments
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues, escalating to the appropriate department when necessary.
- Maintain detailed records of customer interactions and transactions in the customer relationship management (CRM) system.
- Assist customers with order placement, tracking, and returns.
- Identify and assess customers’ needs to achieve satisfaction and provide personalized solutions.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Collaborate with other departments to address customer concerns and improve overall customer experience.
- Stay updated on product knowledge, company updates, and industry trends to provide informed assistance to customers.
- Contribute to team efforts by accomplishing related tasks and projects as needed.
Requirements:
- High school diploma or equivalent.
- Previous experience in a customer service or support role is preferred.
- Excellent communication and interpersonal skills, with the ability to handle difficult situations calmly and professionally.
- Strong problem-solving skills and attention to detail.
- Proficiency in using CRM software, Microsoft Office Suite, and other customer service tools.
- Positive attitude, strong work ethic, and a commitment to providing outstanding customer service.
Job Type: Full Time
Job Location: Dubai