IT Support Assistant

Key Responsibilities:

  • Provide first-level technical support to end-users, assisting with hardware, software, and network-related issues.
  • Troubleshoot and resolve technical problems with desktops, laptops, printers, and other peripherals.
  • Install, configure, and maintain software applications and operating systems to ensure optimal performance.
  • Assist with setting up user accounts, managing permissions, and maintaining security protocols.
  • Conduct basic network troubleshooting, including diagnosing connectivity issues and configuring network devices.
  • Perform routine maintenance and updates on IT equipment and software to ensure proper functionality.
  • Document support requests and solutions in the IT ticketing system, ensuring accurate records and follow-up.
  • Assist with IT asset management, including tracking and inventorying hardware and software licenses.
  • Collaborate with the IT team to identify and implement process improvements for IT support operations.
  • Follow all company policies and procedures regarding IT security, data protection, and compliance.

Requirements:

  • High school diploma or equivalent.
  • Basic knowledge of computer hardware, software, and network systems.
  • Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Proficiency in Microsoft Office Suite and basic IT software applications.
Job Type: Full Time
Job Location: Dubai

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